FAQ's

I started Josette C Kratz Designs as an all-natural fabric scarf business with a simple philosophy; to make soft, luxurious scarves while caring for the earth. Josette C Kratz Designs’ travel-inspired fashion is a fun way you can wear your wanderlust even when you’re not on the road. My scarves will capture those memories, inspire future adventures, and all my designs are sure to stir up a conversation wherever your travels take you. Josette C Kratz Designs create unique travel scarves with you in mind and with the intention of providing the flexibility to be worn in multiple ways. Extending your minimalist, capsule wardrobe has never been so easy. Each design has a limited run, brimming with iconic landmarks about the places you dream to explore. You are purchasing timeless pieces meant to last well beyond one season. Wear it yourself to show off your remembrance of an awesome destination or holiday you took abroad or gift it as a unique way to reveal a surprise getaway to someone special.
Josette C Kratz Designs merges two of my loves, travel and photography, into an expressive art form that combines self-expression with fashion. Each image is manipulated digitally to provide the crispness and color saturation to meet my quality standards before being sent to the producer who uses the artwork to create the stylish scarves. With claims that more than 75% of new fashion is made from plastics, I sought out an earth-friendly product that would work in the slow fashion industry of high-quality materials with a timeless designs that can be worn year round and not go out of style. As I launch each new seasonal collection of travel scarves, I continue to research new responsible and sustainable practices.
Josette C Kratz Designs merges two of my loves, travel and photography, into an expressive art form that combines self-expression with fashion. Each image is manipulated digitally to provide the crispness and color saturation to meet my quality standards before being sent to the producer who uses the artwork to create the stylish scarves. With claims that more than 75% of new fashion is made from plastics, I sought out an earth-friendly product that would work in the slow fashion industry of high-quality materials with a timeless designs that can be worn year round and not go out of style. As I launch each new seasonal collection of travel scarves, I continue to research new responsible and sustainable practices.
Waste and overstock is a huge problem in the fashion industry, especially for large retailers. To move toward a zero-waste industry, I am changing the scarf fashion game by encouraging people to make thoughtful, environmentally-friendly choices with my pre-order system. Pre-ordering allows you to be part of the solution and provides you, and the planet, with many benefits. It enables me to create the exact quantity ordered, creates fewer waste materials, decreases the global effect the fast fashion industry is having on the environment, and results in lower costs per scarf for you. This approach cuts wasteful over manufacturing, decreasing everyone’s environmental footprint and ensuring your new scarf is a genuine limited-edition design you can feel good about wearing. When you pre-order, the scarf is not yet in stock, but you place your order as you normally would to secure it. When you reserve your scarf today, you can feel confident you’ll receive the exact scarf you ordered. I want you to be able to start enjoying your scarf in a reasonable time frame, usually 4-6 weeks after your order is placed and approximate shipping times are noted on every product page. These dates are subject to change due to the production by the manufacturer. These types of delays are out of control of Josette C Kratz Designs. Your credit card will be charged the full amount upon placing your order. If for some reason we cannot fill your order due to an inventory or manufacturing error, Josette C Kratz Designs will cancel your order and refund you immediately. We will accept cancellations on pre-order items for store credit only. Once ready to ship, you will receive an email with tracking info. If you have any questions regarding timing and pre-ordering, please do not hesitate to contact me at info@josetteckratz.com.
Always follow the care label on your scarf located behind my designer label. I suggest using @thelaundress; an eco-friendly line of fabric care products. If you are really in doubt, the easiest way to clean and maintain your scarf it to seek out an environmentally-friendly dry cleaning facility. NEVER do the following: 1. Never machine wash your scarf. 2. Never machine dry your scarf. 3. Never wring, twist or rub soap into scarf as this will weaken the fibers. 4. Never use hot water. 5. Never apply iron directly to fabric; always use a muslin cloth or cotton cloth between the iron and the scarf. 6. Never hang dry your scarf; always lay flat to dry on a towel away from sunlight or direct heat and reshape carefully paying attention to not destroy its original shape.
Yes! As with any scarf, do not wear your scarf next to anything rough. This includes rough clothing, metal necklaces, or clothing fasteners or facets (ex. Zippers, sharp buttons, etc.) This can cause rubbing which will cause the scarf fabric to pill, snag or pull.
I personally suggest folding your scarves in order to protect them from wrinkles in a dresser drawer. If space is limited a simple storage bin will work for your scarf collection.
We make every effort to display the products and other images on our site as accurately as possible. However, since we cannot control the capabilities and limitations of your monitor, we do not guarantee that your monitor’s display of any color, texture or detail of any actual merchandise will be accurate. Colors are not guaranteed. Due to color variability in computer and screen monitors, we have no liability if colors of the products do not match their display on the Site.
Yes, Josette C Kratz Designs offers refunds or exchanges for any reason within fourteen (14) of order delivery. I want you to buy only what you truly love and if you are not completely satisfied contact me right away at info@josetteckratz.com. All returns must be accompanied by the original receipt or packing slip. Returns without a proof of purchase cannot be processed. All products must be unused and undamaged, with original tags still affixed to ensure a full credit. Washed or worn items cannot be returned. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. It only fair since the original shipping costs where paid through Josette C Kratz Designs. We suggest you consider using a trackable shipping service or purchasing shipping insurance to insure delivery. We cannot be responsible for items that we do not receive. Returns must be prepaid, insured by the customer, and shipped via the carrier of your choice. In the event an item is damaged during shipment, please contact the carrier with your tracking number. For more complete details please refer to our policies page.
I am dedicated to being responsible in every aspect of my business. Slow fashion takes the entire supply chain into consideration, including packing and shipping materials. I am in the process of rolling out shipping materials made from 100% post-consumer and post-industrial content and Chain of Custody certified by the Forest Stewardship Council supplied by @ecoenclose and @noissue.
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