FAQ's

Josette C Kratz Designs’ travel-inspired fashion is a fun way you can wear your wanderlust even when you’re not on the road. My scarves will capture those memories, inspire future adventures, and my designs are sure to stir up a conversation wherever your travels take you.
Josette C Kratz Designs create unique scarves with you in mind, brimming with iconic landmarks about the places you dream to explore. Wear it yourself to show off your remembrance of an amazing experience or holiday you took abroad or gift it as a unique way to reveal a surprise getaway to someone special.
Josette C Kratz Designs became a combined way of self-expression. I merged my love of travel and photography into a unique artform which I manipulate into a digital format and send off to the producer which turns my artwork into a unique fashionable scarf. The manufacturer is based in India and produces under fair production conditions. Also, every scarf I purchase from the manufacturer, they give away 5% to children in need in India. I add, with claims that over 75% of new fashion being made from plastics, which are not sustainable, I have a desire to offer an eco-friendly as possible product, creating a zero-waste fashion industry and have sought out a manufacture who also holds the same values using only natural fabrics.
In an effort to move toward a zero-waste fashion industry and unlike large retail companies, that produce large quantities of any one item, I make my scarves in very small quantities. Sometimes this means that only a few of a particular item is made. Popular items may sell out quickly and temporarily be on back order. Ordering an item that is currently on back order is a worry-free way to ensure that you will be first in line for the new inventory and that the item which you ordered will be sent out to you as soon as we receive it. If you have any questions regarding timing, please do not hesitate to contact me at info@josetteckratz.com.
Always follow the care label on your scarf located behind my designer label. If you are really in doubt and the easiest way to clean and maintain your scarf it to seek out an environmentally friend dry cleaning facility.

NEVER do the following:

1. Never machine wash your scarf. 2. Never machine dry your scarf. 3. Never wring, twist or rub soap into scarf as this will weaken the fibers. 4. Never use hot water. 5. Never apply iron directly to fabric; always use a muslin cloth or cotton cloth between the iron and the scarf. 6. Never hang dry your scarf; always lay flat to dry on a towel away from sunlight or direct heat and reshape carefully paying attention to not destroy its original shape.
Yes! As with any scarf, do not wear your scarf next to anything rough. This includes rough clothing, metal necklaces, or clothing fasteners or facets (ex. Zippers, sharp buttons, etc.) This can cause rubbing which will cause the scarf fabric to pill, snag or pull.
I personally suggest folding your scarves in order to protect them from wrinkles in a dresser drawer. If space is limited a simple storage bin will work for your scarf collection.
We make every effort to display the products and other images on our site as accurately as possible. However, since we cannot control the capabilities and limitations of your monitor, we do not guarantee that your monitor’s display of any color, texture or detail of any actual merchandise will be accurate. Colors are not guaranteed. Due to color variability in computer and screen monitors, we have no liability if colors of the products do not match their display on the Site.
Yes, Josette C Kratz Designs offers refunds or exchanges for any reason within fourteen (14) of order delivery. I want you to buy only what you truly love and if you are not completely satisfied contact me right away at info@josetteckratz.com. All returns must be accompanied by the original receipt or packing slip. Returns without a proof of purchase cannot be processed. All products must be unused and undamaged, with original tags still affixed to ensure a full credit. Washed or worn items cannot be returned. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. It only fair since the original shipping costs where paid through Josette C Kratz Designs. We suggest you consider using a trackable shipping service or purchasing shipping insurance to insure delivery. We cannot be responsible for items that we do not receive. Returns must be prepaid, insured by the customer, and shipped via the carrier of your choice. In the event an item is damaged during shipment, please contact the carrier with your tracking number. For more complete details please refer to our policies page.
Josette C Kratz Designs is proud to offer FREE on domestic U.S. orders! For International shipping please refer to the shipping policies We work hard to fill your orders in a timely fashion, and most orders are shipped within 5-7 business days unless otherwise specified in the product listing. Once your order is processed, the shipping time varies based on the shipping method that is chosen. Please keep in mind that during SALE periods, this time can be a little longer. You will receive an email and tracking number at that time. Domestic orders typically take 2-3 days to arrive once shipped.
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